This 15-credit hour certificate program teaches ways to manage consumer, workplace, and personal conflict through the use of effective communication, emotional intelligence skills, and cooperative problem solving. From a foundation in conflict theory, students learn strategies to prevent, reduce, and resolve conflict with the goal of preserving, and in many cases improving, relationships. All 15 hours required for the certificate are offered online and may be applied toward a 30-hour Master of Science in Consumer Sciences or General Human Environmental Sciences.

Prospective certificate students are admitted by The University of Alabama Graduate School and must meet all Graduate School admission policies and deadlines.

The required (3 credit hour) courses for the certificate are as follows:

Consumer Conflict Management CertificateMore Information

CSM 525Conflict Resolution Workplace3
CSM 527Emotional Intelligence3
CSM 528Processes of Negotiation3
CSM 559Techniques of Counseling in Consumer Sciences3
CSM 586Principled Negotiation3
Total Hours15

Master's Degree Option

You may apply all 15 hours of coursework from the graduate certificate in Consumer Conflict Management toward the Master of Science degree in Human Environmental Sciences (General Studies). To complete the master course of study, you would need to take only 9 additional hours of coursework from the area of Consumer Conflict Mediation, Management, & Negotiation in addition to 3 hours of Research Methods and 3 hours of Practicum/Capstone Experience for a total of 30 hours.